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020 7387 9373

Office hours are 9.30 am to 5.30 pm Monday to Friday

Terms and Conditions

Terms and Conditions of Sale of Goods from Samuel French Ltd


Contracts for purchases through this website will be with Samuel French Ltd (French's Theatre Bookshop) whose registered office is at 52 Fitzroy Street, London W1T 5JR, company registration number 1185289, VAT registration no. GB 241 1290 07. Telephone (0044) (0)20 7387 9373.  E-mail: theatre@samuelfrench.co.uk.


Excepting those customers who have a pre-arranged credit account facility, Samuel French Ltd must receive payment of the whole of the price for the items that you wish to purchase online before your order can be accepted and the contract formed. Your debit or credit card is charged when we despatch the order from our premises, using Sapepay's secure online payment service (we do not store your card information). Once payment has been received Samuel French Ltd will confirm your purchase by sending you an e-mail at the e-mail address you have provided when you set up your account. This shipment e-mail will include your purchasing information (e-mail address, billing and shipping details, total cost of order) and a summary of your order. Samuel French Ltd's acceptance of your order brings into existence a legally binding contract between us on these terms.


Your account

To purchase goods from this website you will be required to register and set up an online account. You will be asked to supply an e-mail address and a password.


You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.


Prices


The prices and charges quoted on this website are in UK pounds sterling and we accept MasterCard, Visa Credit and Debit (including Electron), and Maestro cards. All prices are subject to change without notice but you will be charged the price as shown in your basket. Postage and packing is not included in this price and will be added when you reach the checkout.


VAT and customs charges


Books in the UK are currently zero rated for VAT purposes and the prices quoted on this website reflect this. However, if you are ordering for delivery outside of the UK please be aware that you will be responsible for any local VAT charges that may be payable on delivery. Additionally, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied must be borne by you. It is accepted by you that Samuel French Ltd has no control over additional charges in relation to customs clearance. Samuel French Ltd recommend that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer.

Prices of VATable items (such as CDs, DVDs, merchandise, etc) are shown without VAT before being added to your basket.  The VAT element is added to the total of the order for those customers ordering from countries that are subject to VAT, and is displayed on the checkout pages, and the sales invoice generated by the order.


Delivery of goods


Our office opening hours are Monday to Friday, 9.30 a.m. until 5.30 p.m. If goods are in stock Samuel French will despatch at the earliest opportunity, usually by return, and depending on the carrier service used (for example, but not limited to, first or second class Royal Mail, courier services, Regular Airmail, etc.) delivery will be within the time limits given by those carrier services. If goods are not in stock then you will be given as accurate an estimate of delivery time as possible.

All overseas customers should allow as standard 14 days for delivery to take account of local postal service variables that are beyond our control.


Ownership of goods


Ownership of goods supplied by Samuel French Ltd only passes to the consignee once payment has been received in full. Once goods have been delivered to the consignee they will be held at consignee's own risk and Samuel French Ltd will not be liable for their loss or destruction.


Incorrect delivery or faulty goods


If the goods Samuel French Ltd delivers are not what was ordered, or are damaged, or defective, or the delivery is of an incorrect quantity Samuel French Ltd shall have no liability to you unless you notify Samuel French Ltd in writing (letter, fax or email, a telephone call is insufficient) at our registered address (see above) of the problem within ten working days of the delivery of the goods in question. (Working day means every day of a calendar year apart from weekends and statutory and public holidays). If a problem is notified to Samuel French Ltd our only obligation will be, at our option:


i) to make good any shortage or non-delivery

ii) to replace or repair any goods that are damaged or defective

iii) to refund the amount paid for the goods in question in whatever way Samuel French Ltd chooses.


Cancellation of order and refunds


You have the right to cancel the order within seven working days following the receipt of the goods thus giving you an opportunity to inspect the goods in the same way as when purchasing in person in the Bookshop. (Working day means every day of a calendar year apart from weekends and statutory and public holidays.) Notice of cancellation should be made in writing by letter or email to customerservices@samuelfrench.co.uk. A telephone call is not sufficient notice and is not acceptable. A refund will be issued by Samuel French Ltd in the form of a card refund (where a card was used for payment) or by cheque or BACS transfer (where a card was not used), within 30 days of notice of cancellation.

We politely request that goods be returned to us in mint condition, fit for resale.


Exchanges


Books only may be exchanged, or a credit note issued (which may be subject to a 20% handling charge), up to an absolute limit of 30 days following the receipt of goods, on the authority of the Customer Services Manager.  Proof of purchase will be needed.  Books must be returned in mint condition before exchange or credit can be considered by Samuel French Ltd.  Please contact customerservices@samuelfrench.co.uk or telephone (+44) (0)207 255 4311 to enquire before returning any items.

We cannot accept the return of CDs and DVDs unless they are faulty.


No claims for exchange or credit are accepted after one month from the receipt of goods.


Return postage


If goods are accepted for return the return postage must be paid by you.


Force Majeure


Samuel French Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


Brussels regulation


This regulation allows for any disputes to be settled by the laws of the country in which the consumer resides and not the country in which the supplier resides.


Complaints


Samuel French Ltd operate a complaints handling procedure which is used to try to resolve disputes swiftly and amicably as soon as they arise. If you have a complaint, please contact the Customer Service department at our registered address above, or email customerservices@samuelfrench.co.uk.


Entire Agreement


These Terms and Conditions, together with the current Samuel French Ltd website prices, delivery details and Samuel French Ltd contact details, set out the whole of our Agreement relating to the supply of goods to customers by Samuel French Ltd. These terms and conditions cannot be varied except in writing signed by a Director of Samuel French Ltd. In particular nothing said by any member of staff on behalf of Samuel French Ltd should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any goods offered for sale by Samuel French Ltd. Samuel French Ltd shall have no liability for any such representation being untrue or misleading.