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020 7387 9373

Office hours are 9.30 am to 5.30 pm Monday to Friday

Delivery DELIVERY METHODS AND CHARGES

 

UK shipping rates are calculated by weight, while those for international orders are determined by a combination of weight and the appropriate services available to individual countries.  Standard untracked airmail is only offered as an option to selected destinations (including most of Europe, USA and Australia); for others we use only tracked airmail or air courier services to guarantee the safe delivery of your order.  To preview the precise charges and services available, you can add items to your basket and use the "Estimate Shipping" tool on the shopping basket page (simply enter your country and click "Estimate Shipping" to view the method(s) and cost of shipping), without having to register or log on, or proceed any further through the checkout process. 

In the UK, you can choose from the following shipping options:

 

1st Class (Royal Mail or 24 hour courier at higher weights) - delivery usually within 1-2 working days from the date of dispatch (an estimate of when the item(s) ordered will be dispatched is given on each product page next to the Add to Basket button)


2nd Class (Royal Mail or 48 hour courier at higher weights) - delivery usually within 3-4 working days from the date of dispatch (an estimate of when the item(s) ordered will be dispatched is given on each product page next to the Add to Basket button)

Please note: most Samuel French published titles are produced via print on demand, which are usually manufactured and dispatched within 2 business days of the date of order (as indicated on each product page, adjacent to the Add to Basket button).  This includes almost all Samuel French US titles available to buy at samuelfrench.co.uk, as well as those published here in the UK.  Please factor in this additional time - and indeed the dispatch estimate given for any product on our website - into an overall estimated time of delivery for your order.

 

If you have any questions about delivery methods or charges, please contact Customer Services on (0044) (0)20 7387 9373 (option 2), or email customerservices@samuelfrench.co.uk




DISPATCH TIMES

 

Items in stock will normally be dispatched within one working day of receipt of your order (normally on the same day if placed before 1pm GMT).  There is limited dispatch of orders on Saturdays and none on Sundays or public holidays.  Print on demand titles  (the majority of Samuel French publications) will be manufactured and dispatched - under separate cover, if ordered together with in-stock items - within 2 business days.  There is no additional charge for one or more split shipments from different warehouse locations; our rates remain the same as when everything is sent in one consignment and you only pay what's quoted during checkout.  Approximately 6000 titles on the website are available for dispatch within 1-2 business days, and many thousands more, in the wider catalogue, within 7 days.  A smaller number of specialist titles and those imported from the US may take slightly longer to bring into stock and then ship, but usually no longer than 2-3 weeks maximum.  The estimated dispatch time for each individual title can be found on the product page during checkout (displayed in the "Buy" box adjacent to the "Add to Basket" button).  

Very occasionally items may prove to be temporarily unavailable, or an order may be part-supplied, in which case the balance of the order will follow as soon as available.  We'll email you in such cases with detailed information and also inform you if any goods ordered are now out of print or currently unavailable, in which case an outstanding order, or part order, may be cancelled upon request and a refund will be issued.   




WHERE'S MY ORDER?

 

We'll email you when your order has been dispatched (sometimes more than once if the order is shipped in more than one consignment or from multiple warehouse locations) and you can track the status of your order by logging in to our website and viewing the order details in "My Account."  Because delays beyond our control, albeit very rarely, can sometimes occur within postal services, we ask UK customers to allow up to 7 days for delivery, although the great majority of orders will arrive within the estimated times given above.  Likewise, overseas customers should please allow 28 days for deliveryas standard, but delivery times will usually be much quicker to most destinations.  Please contact us if you have any further questions regarding the whereabouts of your order.

If you have any questions at all about your order, please contact the Retail Team with your query, including your invoice ID/order number if possible, via customerservices@samuelfrench.co.uk or call us (0044) (0)20 7387 9373 (option 2).  We'll respond to emails as quickly as possible; normally within minutes and always within one business day.  Please note our office hours are 9.30 - 5.30 Monday to Friday.  

Thank you for choosing Samuel French.