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020 7387 9373

Office hours are 9.30 am to 5.30 pm Monday to Friday

Customer services

If you've got a question about any of our books, want to find out more about delivery or returns, or have any other questions for our customer service elves, please do contact us using the details just below, or keep reading for the answers to everything you ever wanted to know, but were too afraid to ask. (Oh, and if you're looking for help with licensing plays - there's a team for that)
 

Phone  020 7255 4300      Address   customerservices@samuelfrench.co.uk
  




GOT A QUESTION ABOUT DELIVERY?


Find more on delivery options, charges, times and more on our dedicated delivery page


MORE QUESTIONS ABOUT BUYING ONLINE

 

Is your website secure?
Our site has an SSL certificate which means it uses the industry standard Secure Socket Layer 256-bit encryption to ensure that all sensitive data passed between the web server and browser remains private and integral. You know when you have entered a secure webpage by the URL (web page address) which changes from http:// to https:// and/or when you see the locked padlock symbol alongside the URL. If you buy online from our website you will be directed during the checkout process to our payment service provider Sage Pay (formerly Protx) — the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours and it is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.


I don’t want to pay by card online / I would prefer be invoiced first / I prefer to order and pay offline.  How do I do this?

If you can't pay by card online, you can still create an order on our website and choose Purchase Order as the payment method.  When you check out, we'll email you a summary of the order containing links to download and print an invoice, and advice on how to make payment.  When making payment please quote the Invoice ID as an identifying reference. 

If for any reason you prefer not to create an order online, you can still add items to your basket and click "Estimate Shipping" (without checking out), to work out the total cost and send us a cheque, make a bank transfer (payments over £30.00 only), or call (+44) (0)207 255 4300 or 4311 to make card payment over the phone.  For your security, please do not email card information as email is not a secure medium.  Please note that we require receipt of payment before despatching orders.  More information on payment methods 


What if the title I want isn't listed on your website?

Please contact Customer Services on +44 (0)207 255 4311 or email customerservices@samuelfrench-london.co.uk to check availability.  As a general rule, if a title is in print and avaiilable for sale in the UK, we can make it available to order on our website upon request.  In some cases we may already stock items in our Bookshop that have not yet made it onto the website, or we can order in a title that we haven't previously stocked. 


Do I get a discount on my order?

As well as running regular sales and online promotions where selected titles may be available to all at discount for a limited time, we can now offer ongoing discount for online orders to: Trade customers, Students, Spotlight members, Actors Centre members, Society of Teachers of Speech and Drama (STSD) members, NODA members and sometimes others on a case by case basis.  For more information please contact customerservices@samuelfrench.co.uk or trade@samuelfrench.co.uk if you're a trade customer